Lensmart Online Reviews
Lensmart Online Customer Reviews (27)
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Verified BuyerScam and Fraud
Delivery was fast, however that is the only good thing I can say about them - frames were scratched, and had marks from production. The gold frames look extremely cheap, not like the ones on the website. The lenses were thicker than what I had paid extra for. I also admittedly made a mistake inputting the PD, and the lenses were unusable. I realized later their website showed a slightly different prescription (positive signs instead of negative on the Cyl parts), so I do not know if I input that incorrectly, or if it was changed, as some customer reviews state their prescriptions were changed for them to get more money on recustomization. Customer service responses have ranged from asking me for photos, different photos, video, if I had tried putting toothpaste on scratches - who puts toothpaste on brand new glasses, or any glasses for that matter?? I circled the scratches and defects in red and labeled them because they "couldn't find them" before they apologized for the frames, although they then referred to them as "broken" instead of damaged. Was then offered to be sent a replacement, before changing their statement to it would cost *more* than my original order price for a replacement. Their refund/return policy seems like a series of loopholes so that they will not replace/honor it, and the customer service appears designed to aggravate/insult until you give up or give them more money. The only way to contact customer service is through messenger and email, which is a red flag. They do not post their return address, and will only say it's different than the address on the package, and will give you the run around before finally sending it to you. (They were sent from China, return address finally given is in CA - specifically, for anyone else who cannot find a return address online, and is getting the run around from customer service, it is: 5636 Birchbay Ct. Rancho Cucamongo, CA 91737 Consignee: Lensmart ). In the end, they tried to say I would have to ship the glasses back to them on my own, and they could only refund for the frames, which is against what their website shows. After reading the positive reviews, I'm convinced that the majority were either paid, employees, or bots - almost all of them have terrible spelling, grammar, and speech, and have to have been written by bots or someone learning English as a second language. A complete scam and fraud, do not waste your money.
Verified BuyerScam and Fraud
Delivery was fast, however that is the only good thing I can say about them - frames were scratched, and had marks from production. The gold frames look extremely cheap, not like the ones on the website. The lenses were thicker than what I had paid extra for. I also admittedly made a mistake inputting the PD, and the lenses were unusable. I realized later their website showed a slightly different prescription (positive signs instead of negative on the Cyl parts), so I do not know if I input that incorrectly, or if it was changed, as some customer reviews state their prescriptions were changed for them to get more money on recustomization. Customer service responses have ranged from asking me for photos, different photos, video, if I had tried putting toothpaste on scratches - who puts toothpaste on brand new glasses, or any glasses for that matter?? I circled the scratches and defects in red and labeled them because they "couldn't find them" before they apologized for the frames, although they then referred to them as "broken" instead of damaged. Was then offered to be sent a replacement, before changing their statement to it would cost *more* than my original order price for a replacement. Their refund/return policy seems like a series of loopholes so that they will not replace/honor it, and the customer service appears designed to aggravate/insult until you give up or give them more money. The only way to contact customer service is through messenger and email, which is a red flag. They do not post their return address, and will only say it's different than the address on the package, and will give you the run around before finally sending it to you. (They were sent from China, return address finally given is in CA - specifically, for anyone else who cannot find a return address online, and is getting the run around from customer service, it is: 5636 Birchbay Ct. Rancho Cucamongo, CA 91737 Consignee: Lensmart ). In the end, they tried to say I would have to ship the glasses back to them on my own, and they could only refund for the frames, which is against what their website shows. After reading the positive reviews, I'm convinced that the majority were either paid, employees, or bots - almost all of them have terrible spelling, grammar, and speech, and have to have been written by bots or someone learning English as a second language. A complete scam and fraud, do not waste your money.
Verified BuyerScam and Fraud
Delivery was fast, however that is the only good thing I can say about them - frames were scratched, and had marks from production. The gold frames look extremely cheap, not like the ones on the website. The lenses were thicker than what I had paid extra for. I also admittedly made a mistake inputting the PD, and the lenses were unusable. I realized later their website showed a slightly different prescription (positive signs instead of negative on the Cyl parts), so I do not know if I input that incorrectly, or if it was changed, as some customer reviews state their prescriptions were changed for them to get more money on recustomization. Customer service responses have ranged from asking me for photos, different photos, video, if I had tried putting toothpaste on scratches - who puts toothpaste on brand new glasses, or any glasses for that matter?? I circled the scratches and defects in red and labeled them because they "couldn't find them" before they apologized for the frames, although they then referred to them as "broken" instead of damaged. Was then offered to be sent a replacement, before changing their statement to it would cost *more* than my original order price for a replacement. Their refund/return policy seems like a series of loopholes so that they will not replace/honor it, and the customer service appears designed to aggravate/insult until you give up or give them more money. The only way to contact customer service is through messenger and email, which is a red flag. They do not post their return address, and will only say it's different than the address on the package, and will give you the run around before finally sending it to you. (They were sent from China, return address finally given is in CA - specifically, for anyone else who cannot find a return address online, and is getting the run around from customer service, it is: 5636 Birchbay Ct. Rancho Cucamongo, CA 91737 Consignee: Lensmart ). In the end, they tried to say I would have to ship the glasses back to them on my own, and they could only refund for the frames, which is against what their website shows. After reading the positive reviews, I'm convinced that the majority were either paid, employees, or bots - almost all of them have terrible spelling, grammar, and speech, and have to have been written by bots or someone learning English as a second language. A complete scam and fraud, do not waste your money.
Verified BuyerDO NOT SHOP HERE
The absolute WORST customer service experience of my life. On September 21, 2023, I ordered over $100 worth of, from what other reviews I've recently found tell me, sh#t quality glasses from this company. First of all, they tell you shipping takes up to 2 weeks. Unfortunately I had to change my mailing address because I moved during the time I was waiting for the order to be delivered. They ship through USPS, so I got a notification saying my package was forwarded to the new address on Oct 16, and with no further updates 2 weeks later I reach out to their customer service email and after back and forth arguments (yes they straight up argue with you) this is a direct quote in part of their response: "We have shiped the order to the address you filled in the order. We are not responsible for the problems caused by the logistics company". Okay fine, sh#t customers service if you ask me, but then I try to file a claim on USPS and the tracking number aparently is not eligible for any type of refund from USPS because they did not insure my package before sending. So long story short, they do not give a sh#t if you recieve their products once they have your money, and again from reviews I've recently read, they also don't give a sh#t if you recieve defective products from them. So I am out over $100, with over a month of my time wasted, and after explicitly stating how disappointed I was with their customer service and ensuring them I would never be shopping on their website again, they had the audacity to offer me 25% off my next order. HAHAHA, like what the actual F#CK?
Verified BuyerTERRIBLE COMPANY - DO NOT BUY FROM THEM
TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is completely wrong. Lensmart goofed on the cylinder reading on my RX and then tried to blame ME for the error. Said I wrote it wrong on the order form! I didn't fill out an order form; I sent them the RX and THEY filled it out wrong. I was an optician for 22 years and didn't have a successful practice by messing up RXs! They offered to refund me the price for my frame: $6. It would be laughable if this outfit wasn't so crooked. They then said they would remake the bad lens if I paid again. Their answer is always "lenses are a custom product and cannot be sold twice". Yeah, that's why you want to make them correctly the FIRST time, because if you don't the company must absorb the cost, not the customer! See incorrect RX information in the 2 photos. False advertising, NO real refund policy, NO customer service, and the quality of the goods is terrible. Add to that the fact that they do all this work OUTSIDE OF THE US. DO NOT BUY FROM THIS SHADY OUTFIT.
Verified BuyerThe one-stop-shop for eyewear
Their collection of best-selling and new arrival glasses is perfect for staying on-trend. I'm a fan!
Verified BuyerAn Eye-Opening Experience!
I couldn't believe how many cute frames they had. So many options to choose from, I had a hard time picking just one pair.
Verified BuyerValue Vixens
Quality optical at budget-friendly prices. Designer brands at a fraction of the cost. If frugal is your game, you truly can't lose.
Verified BuyerTop-quality glasses!
Impressed by the quality of these frames. I bought a pair in TR90+metal and they're lightweight yet sturdy. Love the fit and feel.
Verified BuyerHipster Heaven
If you're into the retro, indie vibe, they've got your style. Obscure, quirky brands I've never seen before with unique, one-of-a-kind designs. A fashion editor's dream!
Lensmart Online Customer’s Q&A
Lensmart Online FAQs
About lensmartonline.com Prices and Cost?
Lensmart offers a wide selection of eyeglasses and sunglasses at various price points. The prices for their best sellers range from $6.95 to $19.95. They also have a selection of new arrivals priced between $14.95 and $29.95. In addition to eyeglasses, Lensmart also offers men's sunglasses. However, the exact prices for these items are not specified. Please note that these prices are subject to change and it's always best to check the Lensmart website for the most current pricing information.
About lensmartonline.com Popular Products and Services?
Lensmart is an online platform where you can purchase eyeglasses and sunglasses. They offer a wide variety of high-quality glasses at an affordable price. Their collection includes women's eyeglasses, men's eyeglasses, sunglasses, and accessories. Some of their best sellers include models such as Frode, Sarah, Harmony, Lyric, Nors, Ligeia, Sahana, Jadiel, Vera, Reagan, Carley, and Elora. They also have a section for Internet Celebrity Glasses, Glasses For Face Shapes, and Cat-Eye Glasses. They frequently run Flash Sales and have a Try On feature for their glasses. Lensmart also offers prescription sunglasses. They have a blog section where they post about Eyeglass Basics, Eyecare, and Eyeglass Guide. They also have a try-on tool for customers to use before making a purchase. The website has received positive reviews for its affordable prices, bold and stylish frames, and excellent customer service. However, some customers have reported issues with the return process.
About lensmartonline.com Payment Method?
Lensmart Online accepts four payment methods: Visa, MasterCard, PayPal, and Klarna. They assure to protect and secure your personal information. However, please note that no payment method guarantees money back all the time. It's important to be aware of the limitations your credit card or payment methods have set. Please exercise caution when using this website as it has a low trust score according to some reviews. If you have any other questions, you can contact them at their customer service email.
lensmartonline.com Return Policy?
Lensmart Online has a Return and Refund Policy where they offer a refund of 70% of the lens cost and 100% of the frame cost. This is because the glasses are customized products, made according to customer requirements and prescriptions, and cannot be sold twice.
In terms of their Shipping Policy, they offer Standard Shipping with an average delivery time of 14-18 business days, Advanced Shipping with an average delivery time of 7-10 business days, and DHL Express with an average delivery time of 3-5 business days. They also offer free shipping for orders over $65, excluding remote areas. Please note that their shipments may be delayed due to bad weather, national policies, or peak season.
How many types of glasses lenses does Lensmart Online have?
What payment methods are there for Lensmart Online?
Can Lensmart Online add prism to prescription?
Does Lensmart Online offer free shipping?
How can I contact Lensmart Online support team?
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